Cancellations & Refunds

ORDER CANCELLATION

If you want to cancel your order, please call us 01733 857555. If we have already started work on your project, we may charge you for anything done before we get information about the cancellation.

RETURNS AND REFUNDS

Please be aware that we are not accepting any returns and refunds of your orders.
In specific situations, we may provide a refund if the problem with your order was caused by Olive Print & Graphics Ltd.

Please ensure that the following guidelines are met:

Make sure to supply your artwork as a Print ready PDF
Include at least 3mm bleed
Add cropmarks
Leave a 3mm ‘safe zone’ from the edge of the page to any text or image that does not bleed (this may differ depending on the product being ordered).
Ensure all images are at least 300dpi at actual size
Use CMYK colour format
Embed all images
Convert text to curves or embed all fonts
Selection of colour palette guides